How Ontime Express Handles Urgent & High-Priority Deliveries
When business-critical documents need to reach their destination within hours, or when medical supplies require immediate transport across town, standard shipping simply won’t cut it. At Ontime Express, we’ve spent over 25 years perfecting our approach to urgent and high-priority deliveries throughout the greater St. Louis area.
Since 1999, we’ve understood that truly urgent deliveries demand more than just speed – they require expertise, reliability, and a deep understanding of the local area that only comes from being rooted in the community we serve.
What Makes a Delivery Truly Urgent?
Not every delivery marked “urgent” actually requires emergency handling. True high-priority deliveries typically involve:
- Medical specimens requiring immediate laboratory processing
- Legal documents needed for court proceedings or real estate closings
- Emergency parts for manufacturing equipment that’s down
- Time-sensitive financial documents for bank deadlines
- Critical components for repair operations
Our experienced team quickly assesses each request to determine the appropriate service level, ensuring genuine emergencies receive the priority attention they deserve.
Our Emergency Response System
When you call Ontime Express with an urgent delivery, our system immediately springs into action. Our local dispatch team – not some distant call center – takes your call and begins coordinating your delivery within minutes.
We maintain a fleet of vehicles strategically positioned throughout St. Louis County and St. Charles County, allowing us to respond rapidly regardless of where your pickup is located. Our drivers know every shortcut and traffic pattern in the Gateway City, often reaching destinations faster than GPS estimates would suggest.
For truly critical situations, our emergency direct courier services provide non-stop, point-to-point delivery with dedicated vehicles and real-time tracking updates.
Local Knowledge Makes the Difference
One of our strongest advantages in handling urgent deliveries is our intimate knowledge of the St. Louis area. Our locally-based drivers navigate efficiently through downtown traffic, know which routes to avoid during construction, and understand the unique access requirements of various business districts from Clayton to Earth City.
This local expertise proves invaluable when every minute counts. While national carriers rely on unfamiliar drivers using GPS, our team leverages decades of collective experience navigating the bi-state metropolitan area.
Specialized Equipment for Special Needs
Urgent deliveries often involve items requiring special handling or equipment. Our diverse fleet includes:
- Refrigerated vehicles for temperature-sensitive medical supplies
- Lift-gate trucks for heavy equipment
- Specialized containers for hazardous materials
- Climate-controlled vehicles for electronics and pharmaceuticals
Our special equipment deliveries service ensures that even the most challenging urgent shipments receive proper handling from pickup to delivery.
Communication Throughout the Process
During urgent deliveries, clear communication is essential. We provide real-time updates via phone, email, or text as your shipment progresses. Our dispatch team maintains constant contact with drivers, allowing us to provide accurate ETAs and immediately address any unexpected delays.
Upon delivery, you receive immediate confirmation with proof of delivery, ensuring you have documentation for your records.
Why Choose Local for Emergency Service?
When urgency strikes, working with a locally-owned company like Ontime Express offers distinct advantages over national carriers. We’re not just another delivery company – we’re your neighbors who understand the importance of your urgent shipments.
Our emergency courier services combine the reliability of a established business with the agility of a local operation, ensuring your high-priority deliveries receive the attention they deserve.
Whether you need any-size delivery or specialized handling, Ontime Express stands ready to handle your most urgent transportation needs throughout the greater St. Louis area.
Ready to experience the difference local expertise makes for your urgent deliveries? Call us at (314) 729-7878 today to discuss your priority shipping needs and discover why St. Louis businesses have trusted Ontime Express for over 25 years.
