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Selecting a Courier Service for High-Value and Sensitive Items
We often overlook the challenges of safely transporting high-value or sensitive items until the need arises. Take, for instance, the plight of world-renowned sibling musicians, Sheku and Isata Kanneh-Mason. Their sold-out performance in Toronto was canceled when the airline refused to accommodate their $4.5 million cello, despite a seat being purchased for the instrument. The…
Earning Trust: How a Top Courier Service Ensures Reliability
Customer service is the backbone of any business relationship. A recent Forbes article posed the question, “Is Customer Service Still Important? On A Scale Of 1 To 10, It’s An 11.” Another survey of over 1,000 U.S. customers revealed that 58% are willing to pay more for better service. Poor service doesn’t just frustrate—it erodes…
Measuring Courier Service Performance:
Key Metrics to Track
In the bustling world of Courier, Express, and Parcel (CEP) services, a whopping 19.5 billion parcels were delivered in the U.S. in 2022. With that volume, it’s no wonder that timely, accurate delivery is crucial. Imagine the number of parcels that may arrive late, reach the wrong address, or cost more than necessary. Not every…
The Future of Delivery:
Trends and Technologies Shaping the Industry
On September 23, 1962, an animated sitcom called The Jetsons premiered on prime-time television. Just two years after the Stone Age-themed Flintstones made its debut, The Jetsons took a futuristic spin by showcasing a space-age society. Though the show never specified the exact year it was set, press materials at the time hinted it might…
Customer-Centric Delivery:
How Courier Services Personalize the Experience
“Customer service should not be a department. It should be an entire company.” This famous quote rings true, especially when choosing a courier service. Businesses need a courier partner that prioritizes their needs, not their own convenience. When you select a courier to support your business, it’s crucial that the service is designed around what’s…
Courier Services for Small Businesses: What to Look For
Being a small business may sometimes feel intimidating or unimportant among some of the big businesses. However, in the US, 99.9% of businesses are small, and 89% have fewer than 20 employees. Small businesses account for about half of all jobs in the US. We are significant. Your business matters. Using a Courier Service When…
