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In today’s competitive online marketplace, efficient shipping and delivery play a crucial role in customer satisfaction. A 2024 SellersCommerce report states that 70% of online shopping carts are abandoned globally, with unexpected shipping costs being a major factor. To optimize operations and improve customer experience, integrating reliable courier services with your e-commerce platform is a…

We often overlook the challenges of safely transporting high-value or sensitive items until the need arises. Take, for instance, the plight of world-renowned sibling musicians, Sheku and Isata Kanneh-Mason. Their sold-out performance in Toronto was canceled when the airline refused to accommodate their $4.5 million cello, despite a seat being purchased for the instrument. The…

Customer service is the backbone of any business relationship. A recent Forbes article posed the question, “Is Customer Service Still Important? On A Scale Of 1 To 10, It’s An 11.” Another survey of over 1,000 U.S. customers revealed that 58% are willing to pay more for better service. Poor service doesn’t just frustrate—it erodes…

In the bustling world of Courier, Express, and Parcel (CEP) services, a whopping 19.5 billion parcels were delivered in the U.S. in 2022. With that volume, it’s no wonder that timely, accurate delivery is crucial. Imagine the number of parcels that may arrive late, reach the wrong address, or cost more than necessary. Not every…

On September 23, 1962, an animated sitcom called The Jetsons premiered on prime-time television. Just two years after the Stone Age-themed Flintstones made its debut, The Jetsons took a futuristic spin by showcasing a space-age society. Though the show never specified the exact year it was set, press materials at the time hinted it might…

“Customer service should not be a department. It should be an entire company.” This famous quote rings true, especially when choosing a courier service. Businesses need a courier partner that prioritizes their needs, not their own convenience. When you select a courier to support your business, it’s crucial that the service is designed around what’s…